Quality of service has become more important than ever. Your customers and clients demand the same instant gratification they get from social media in their customer service. In fact, studies show that most customers expect a response from a company within an hour when they send in their questions. IDG helps direct your social media inquiries to the right place, whether it’s an email or a phone number. We make sure to respond to reviews, comments, and messages in a professional and on-brand way so you can just rest assured they are being taken care of in a timely manner.